Queue Cavalry is a clinical services firm that handles patient messages for ambulatory clinics — so providers, nurses, and MAs can focus on patients, not their inbox.
Patient messaging volume has become one of the single biggest drivers of clinician burnout in ambulatory care. Care teams do their best inside the workday and then take the rest home. Meanwhile, patients wait for answers that never come. It is a solvable problem — but not from inside the practice.
Our team works together based on clinical knowledge and expertise. Each team member contributes where their training and license fit. Every message gets the response it actually needs — no more, no less, no delay.
We work with outpatient practices whose care teams are drowning in patient messaging volume — and whose leadership refuses to accept burnout as the cost of doing business.
Kailey started her career at the sharpest edge of clinical work — as a trauma, emergency, and intensive care nurse. She spent six years as a travel nurse, working in health systems across the country. Most recently, she moved into ambulatory clinic operations, where she saw the inbox problem clearly: skilled care teams fighting a losing battle with patient messages, providers taking work home to catch up, and no clear path to fix it inside the practice.
Then she lived the other side of it. While caring for her grandmother, she sent messages to her providers and waited — days, sometimes weeks, sometimes never getting a reply. She knew exactly why the messages weren't being answered. It didn't make the waiting any easier.
Queue Cavalry exists because someone had to fix it. The inbox problem is solvable — but only by treating patient message management as skilled clinical work, staffed and structured accordingly. Kailey founded Queue Cavalry to build the team that does exactly that.
Let's talk about your practice's message volume and what our team could take off your plate. Discovery calls are 30 minutes, no pitch — just a conversation about your operation.